Refund policy

If you are dissatisfied with your purchase for any reason within fourteen (14) days of receiving your product, you may return the product for a refund. A pre-paid return label can be generated through your account. To initiate a return, please visit your Order History and submit a return request online, or contact our Help Center.

Return Address

Please send all returned orders to:

Returns – Dakuda

Dakuda
30 N Gould St Ste R
Sheridan, WY 82801
United States
+1 (251) 316-0236

Dakuda is not responsible for lost return shipments.

Return Conditions

Partial returns and partial refunds are not accepted.

For example, if a coin set is purchased and one item is deemed unacceptable, the entire set must be returned to qualify for a refund.

The original order pack slip is required for all returns.

Dakuda reserves the right to limit or refuse returns, charge fees for excessive returns, or suspend accounts with a pattern of excessive return activity.

For additional information regarding returns or refunds, please contact our support team.

Certificate of Non-Receipt (CNR)

If your order did not arrive or arrived with missing items, you must complete and submit a Certificate of Non-Receipt (CNR) within fourteen (14) calendar days from the shipment date.

Once the completed CNR is received, Dakuda will review the claim and provide a resolution within six (6) weeks.

Submit the CNR To:

Email: contact@dakuda.it

Mailing Address:

Dakuda
30 N Gould St Ste R
Sheridan, WY 82801
United States

Phone: +1 (251) 316-0236